FAQ

 Here is a list of frequently asked questions

General

Since tea can decrease iron absorption, it is suggested to drink it two hours before or after a meal.

Drinking too much herbal drinks, like overuse of anything else, not only does not give the desired results, but also causes side effects. Researchers recommend up to three or five cups of herbal drinks a day.

Steeping green tea for too long or at high temperatures can produce a bitter cup. Brewing at ‎‎75 to 85°C for 2 to 3 minutes has been found to be the optimal condition.‎

Steeping green tea for too long or at high temperatures can produce a bitter cup. Brewing at ‎‎75 to 85 °C for 2 to 3 minutes has been found to be the optimal condition.‎

Yes. Tea flavonoids which provide many health benefits (same as Catechins) are more active ‎in acidic environment. Adding lemon juice to tea enhances the body’s ability to absorb ‎Catechins and also increases their stability.‎

Yes. Tea Catechin, an important and beneficial antioxidant, is absorbed better when your ‎stomach is empty.‎

If you are taking medication or undergoing chemotherapy, you MUST consult with your ‎doctor before drinking herbal drinks.‎

The majority of beverages affecting blood pressure, glucose and cholesterol ‎restore these ‎parameters back to normal; they are not harmful to a healthy person. However, if you are ‎testing any kind of beverage for the first time, it is better to drink it with caution in small ‎amount, so that in case of any probable side effect, there will not be a serious problem.‎

No. Based on scientific researches, reaping numerous health benefits of teas takes time; it ‎varies for ‎individuals according to their physical health.‎
Keep in mind that their acute consumption is harmful; a moderate amount would be ‎beneficial. Specially, elderlies should begin drinking teas or herbal infusions in small amounts ‎and increase it gradually. ‎
Moreover, it is important to remember that you should keep on drinking herbal infusions or ‎teas to see their beneficial effects on body. ‎

Teas and herbal infusions must be stored in a cool, dry place away from direct light, heat and ‎sources of heat such as the stove and the oven. ‎
Tea must be kept free from oxygen in order to prevent oxidation through which vitamin C ‎is ‎oxidized faster than Catechins. The color and aroma of tea are adversely affected by ‎oxidation ‎and degradation of vitamin C and other antioxidants.‎ ‎
The other factor that may change the freshness, aroma and flavor of tea is moisture, that’s ‎why it must be kept in a dry place.‎

Tea will not go bad easily when kept at a low temperature in an airtight container away from ‎light. To take full advantages of health benefits of tea, it is recommended to keep it at a ‎temperature below 30 °C. ‎ ‎

The caffeine content depends on several factors such as water temperature and brewing time. ‎However, on average, a 180 ml cup of tea contains about 40 mg of caffeine.‎

Free radicals are atoms with an unpaired number of electrons and can be formed when oxygen ‎interacts with certain molecules. They are formed by factors such as stress, aging, UV ‎exposure and air pollution. These compounds are highly reactive and unstable, and cause ‎inflammation leading to many diseases. ‎
Antioxidants are nutrients in foods, which suppress the formation of free radicals and ‎improve body health level.‎

Newsha products

You can find such information in “Herbs detail” menu.

contact our service and support team by filling in “Contact Us” form; we will contact you as soon as possible.

Yes. All Newsha products have ISO22000, ISO9001, HACCP and health certificates; the ‎related information has been printed on the packages. ‎

No. They are not. Our products, made with teas and natural traditional Iranian spices and ‎herbs, are categorized as “Healthy Drinks”.‎

Pregnant and breastfeeding moms should consult with their doctors or midwives before ‎drinking any kind of herbal drinks. You can find some information about possible side effects ‎of our products in “Blog/ Herbs detail” menu. ‎

Pyramid bags are made of corn fiber. They are completely biodegradable. Regular teabags are ‎made of nylon fiber.‎

Every regular / pyramid teabag contains about 2 / 3 grams of teas or herbs, respectively.‎

We recommend 170 ml for each teabag.‎

It depends on the type of teas and herbal infusions. Those containing fruits, like Tropical ‎Fruits infusion, will not remain fresh for a long time.‎ ‎
To keep your tea fresh, always store it in a cool, dry place away from sunlight. ‎Follow the ‎instruction below to make sure your tea or herbal infusion remains fresh: ‎
‎- The best time to consume the ‎products containing fruit is upto‎ 6 months after the production ‎date.‎
‎- The best time to consume the ‎other products is upto‎ 12 months after the production date.‎

Most of our teas or herbal infusions do not contain sugar or calorie. The information printed ‎on the packages will help you in this regard.‎

Our products do not contain ingredients like wheat, rye and oat. So, they are gluten-free. ‎

Yes, Newsha teas and herbal infusions are dairy-free.‎

You can drink them with a little pure honey or a piece of bitter chocolate, if your doctor ‎allows you. ‎
Studies show that adding honey to some herbal drinks enhances their antioxidant activity. ‎Also, after consulting with your nutritionist, you can mix some products to not only reach a ‎new taste and flavor, but also benefit from the health properties of all of them.

We source ginseng from Canada, the majority of our black teas comes from the ‎best ‎plantations of India and Sri Lanka.‎ ‎
Other ingredients of herbal infusions, tea mixes, Iranian black tea and green tea are all Iranian. ‎

Terms of purchase

Click here to download.

Yes. Click on the “Product Catalog” in “About Products” menu.

Yes. Considering our customer-orientation strategy, we accept returns. ‎
To return a product, contact us via this email:

support@whereismytea.com

– On‎ “Contact us / File a Complaint” menu, fill in the form and ‎submit it. You will be given a tracking number. ‎
‎- Your complaint will be reviewed as soon as possible.‎
‎- By entering your tracking number into “Track Your Complaint” submenu, you can check the ‎status of your complaint.‎

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